Professor Dr. Heinz-Theo Wagner

Professor of Digital Innovation Management

Director of the Centre for Research on Service Sciences (CROSS)

Phone: +49 731 /9762-1559

Location: Main Building A, A.1.46

Neu-Ulm University of Applied Sciences
Wileystraße 1
89231 Neu-Ulm
Professor Dr. Heinz-Theo Wagner

Curriculum Vitae

  • 10/2020 - present: Professor of Digital Innovation Management and Director of CROSS – Center for Research on Service Sciences  at Neu-Ulm University of Applied Sciences
  • 07/2020 - present: Director Research Office at Technical University of Munich Campus Heilbronn
  • 03/2008 – 09/2020: Professor of Management and Innovation at the German Graduate School of Management and Law
  • 10/2006 – 02/2008: Sell GmbH – Premium Aircraft Interiors Group, Herborn, Operations Director; Responsibilities: 1. Reorganisation of primary business processes including SAP integration; 2. Development of data management and reporting system for operations; 3. Change management
  • 10/2000 – 09/2006: Siemens AG Consulting and Services, Frankfurt am Main and Siemens-Konzernrevision, Director of consulting and auditor; 1. Head of consulting team; 2. Market positioning of consulting areas; 3. Technical oversight of outsourcing-controlling and strategic information management; 4. Auditing of project management and IT management
  • 06/1987 – 09/2000: Siemens Nixdorf Informationssysteme AG and Siemens AG, Munich and Frankfurt; 1. Managment of complex projects, including crisis management; 2. Senior consultant for numerous customers in various industries with an international scope in business consulting, operations consulting, technology consulting


  • 03/2003 – 10/2006: Doctorate (Dr. rer. pol.) from the Johann Wolfgang Goethe University in Frankfurt completed as an external student, in English: "A Resource-based Perspective on IT Business Alignment and Firm Performance: Theoretical Foundation and Empirical Evidence"
  • 04/1994 – 08/1999: Diplom-Kaufmann degree in economics from the FernUniversität Gesamthochschule Hagen with a focus on marketing, operations research und commercial information technology
  • 10/1979 – 08/1985: Advanced studies in operations research at RWTH in Aachen
  • 09/1985 – 05/1987: Undergraduate degree (Diplom-Geograph) in geography with a focus on economics at Justus Liebig University in Gießen


  • Association for Information Systems, Atlanta, USA
  • Academy of Management, New York, USA
  • Research group in "Operations Research" of RWTH Aachen
  • Society for Information Science (Gesellschaft für Informatik) - Work group in IT-Controlling
  • Alumnus E-Finance Lab, Frankfurt

Current Research

  • Quantitative study in German and American banks on the "Business Value of Information Technology"
  • Longitudinale case study of change processes in companies in the airline industry
  • Case study of knowledge generation and integration and innovation management and success in Mittelstand companies
  • Quantitative study in German manufacturing companies focused on internal and external social networks, absorptive capacity, and innovation capability 

Teaching Interests

  • Business Value of  Information Technology
  • Change management
  • Innovation management



Further Information

Of­fice Hours

by appointment via email or phone