The annual RARCS conference provides a platform for transnational scientific exchange on retailing and consumer services. The event is organized by the editors of the Journal of Retailing and Consumer Services (VHB B) Harry Timmermanns and Soora Rasouli.
With Prof. Dr. Alexander H. Kracklauer, Pia Drechsel, Stephanie Jordan and Maike Netscher, a total of four members of the SSBI took part in the special session “Decision Making in Digital and Responsible Retailing and Consumer Services” initiated by PD Dr. Carsten Schultz (FernUniversität Hagen) and gave insights into their research work.
The contributions in detail:
- Maike Netscher (HNU), Stephanie Jordan (HNU, University of Bayreuth), Alexander Kracklauer (HNU) & Christian Schieder (FH Amberg-Weiden): Understanding service quality gaps in smart stores: do retailers’ perceptions match customers’ expectations?
- Pia Drechsel (HNU; TUM), Alexander H. Kracklauer (HNU), Klaus Menrad (TUM) & Thomas Decker (TUM): A sustainable switch: field experiment on consumer acceptance of environmentally friendly packaging in retail
- Stephanie Jordan (HNU; Universität Bayreuth), Maike Netscher (HNU), Diana Sanchez (Universidad de Chile), Latifa Mednini (University of Sfax), Alexander H. Kracklauer (HNU) & Claas Christian Germelmann (Universität Bayreuth): Navigating ethical, legal and cultural challenges in AI-supported retail promotions: a cross-continents’ research
Contact
Stephanie Jordan
